FAQs

How to return my order?

If you would like to return a item/ iems you can do so by visiting our return Portel on our website. You have 14 days to request an return. Once approved, you will be sent a return label. You must return the package within 14 days. Refunds will be issued within 10 days.

Can I still change my order: Question?

Unfortunately, once an order has been placed and confirmed, changes or cancellations are not typically allowed in our formal process. This is due to the fact that our team works diligently to fulfill orders promptly and efficiently. However, if there is a legitimate reason for changing your order, please contact our customer service team as soon as possible. They will assess your situation and determine if any accommodations can be made. We strive to provide excellent customer service and will do our best to assist you within our policies and procedures. Thank you for your understanding and cooperation in this matter.

How do I track my order:

As soon as your order is shipped, we will send you a track and trace email to your provided email address. This will allow you to easily monitor the progress of your package as it makes its way to you. We understand the importance of knowing where your order is at all times, and we strive to keep you informed every step of the way. Rest assured, your satisfaction is our top priority and we are here to assist you in any way we can. Thank you for choosing our services and we look forward to delivering your order to you soon.

How do I change my account password

To change your account password by resetting it, you will need to follow a few simple steps. First, navigate to the login page of the website or platform where your account is located. Next, click on the "Forgot Password" or "Reset Password" link. You will then be prompted to enter your email address or username associated with the account. After submitting this information, you should receive an email with a link to reset your password. Click on the link provided and follow the instructions to create a new, secure password for your account. Finally, make sure to log in with your new password to ensure that the changes have been successfully implemented.